Sunday, August 31, 2008

First Steps Update

Family Voices Indiana urges our members to stay update about changes to the systems that impact Indiana families. In an effort to support you continues awareness we share with you the following update:
August 29, 2008

Lora Miller, Director
Bureau of Child Development Services
Division of Disability and Rehabilitative Services
Indiana Family and Social Services Administration

FSSA Announces Changes to First Steps Program
We are pleased to announce that in early 2009, the First Steps Central Reimbursement Office will again be supported by CSC Covansys.
FSSA management is currently in negotiations with CSC Covansys to transition functionality from our current technology provider to better serve families and providers. The transition from the current vendor will include the claims management, provider management and case management system.
As a user of the First Steps program you will not have any disruption of service during this time and you should notice marked improvements in processing of claims beginning in early 2009.
We are certain that the changes First Steps will be making from an operational perspective will be changes that will assist us in improving FSSA’s business practices, including:
Provider Enrollment and Credentialing
Claims Processing including Receipt, Adjudication and Payment
Fund Recovery Activities
Call Center Support for Applications, Claims Information and Staff Support
Family Cost Participation Support
Data Warehousing
Data Archiving
For additional information about these changes, please contact the First Steps program by email at As we begin the transition, we will communicate additional details to you through our quarterly newsletter and via updates on the First Steps website at
ABOUT CSC Covansys - CSC Covansys collaborates with five different states and one major city/municipality, to provide fiscal agency services and implement comprehensive Early Intervention (EI) solutions. CSC Covansys has deep knowledge regarding federal EI regulations and compliance issues, experience in funds management and claims liability estimation and reporting, effective management of claims payment and related issues, and collaborative work with other programs such as TANF, Medicaid, and CSHCN – Title V to perform fund recovery activities.

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