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Showing posts from September 14, 2008

FSSA updates

Family Voices would like to share that several enhancements to the FSSA Call Center and the Indiana Application for Assistance were made in August 2008. FSSA Call Center Updates ·FSSA Call Center Main Menu Changes Changes to the FSSA Call Center Main Menu were made in response to usage as well as adding new functionality for applicants and clients. Callers will hear the following options between 7 am - 7 pm local time: oPress (1) for English or (2) for Spanish oPress (1) for Healthy Indiana Plan (HIP); (2) Benefit Programs (such as Food Stamps, Cash Assistance or Health Coverage); or (3) for IMPACT Employment Services (2) Benefit Programs Main Menu Options: 1. Apply for Assistance (by speaking with a Representative) 2. Check Case Status 3. Ask about a Letter or Notice 4. Report a Change 5. Review (NEW!)or Reschedule an Appointment 6. Find a Local Office 7. Request a Proof of Eligibility Letter (NEW!)8. More Options §Trouble Getting Required Information §Report Suspected Fraud §Questio…