The Indiana Family and Social Services Administration (FSSA) recently conducted a competitive procurement for a vendor to broker nonemergency medical transportation (NEMT) services for Indiana Health Coverage Programs (IHCP) members served through the fee-for-service (FFS) delivery system. As a result of the procurement process, the FSSA has contracted with Southeastrans Inc. to provide these services.
Southeastrans will ensure provision of medically necessary nonemergency
transportation to eligible members through a statewide network of qualified
transportation providers, including common carriers (ambulatory and
nonambulatory), taxi, and bus. Transportation provided by family members
enrolled as IHCP transportation providers and providers transporting members
for waiver services under home and community-based services (HCBS) waiver
programs will not be brokered through the NEMT contractor. HCBS waiver
members will, however, access medically necessary nonemergency
transportation for nonwaiver service through Southeastrans.
Southeastrans will operate a call center with a toll-free, statewide telephone
number for scheduling NEMT services and answering related member and
provider inquiries. Transportation providers interested in contracting with
Southeastrans to be part of their NEMT network can contact them via email at
firstname.lastname@example.org for more information.
Southeastrans is currently working with the FSSA to finalize implementation
details and time frames.
Upcoming provider workshops around the state will include a session on the new NEMT
broker, including high-level information about operational plans. See the Spring 2018 IHCP Provider Workshops web
page at indianamedicaid.com to register for a workshop in your area. Watch for more detailed information about
implementing NEMT broker services in future IHCP publications.