Patient advocates: How They can Help During and After Hospitalization Patient representatives, also called patient advocates, serve as liaisons between the patient/family and hospital, helping to assure quality of care as well as patient/family satisfaction. Patient advocates work with you to make sure any issue you have is resolved in a timely manner. If you have concerns about the care being given during a hospital visit, you can always ask for the hospitals’ patient advocate/liaison. Ways a patient advocate can help: Increase the personalization of care to patients and families Strengthen, encourage and facilitate patient and family dialogue with their healthcare team Provide a personal and impartial means of communicating patient and family expectations, needs, requests and concerns to the healthcare providers Communicate the hospital's policies and procedures to the patient and family Identify potential patient, family, or visitor concerns or suggestions and di
Family Voices Indiana is a family-led organization that provides information, education, training, outreach, and peer support to families of children and youth with special health care needs and the professionals who serve them.